Dear Valued Customers Of Himalayan Social Journey,
COVID-19 pandemic has caught us all unguarded and the world is suffering under the complete or fractional lockdown. Obviously, the travel business is no exemption, and has been to a great extent affected by the coronavirus emergency. Himalayan Social Journey is the same and isn’t unaffected by this Pandemic.
As a careful step, our nation Nepal has prohibited visa on arrivals for all nations until April 30, 2020. In addition, travelers need to remain in self isolation for 14 days after entering Nepal whenever until April 30. Thinking about this, our most noteworthy need is the wellbeing and safety of our customers and staffs. In view of this, I might want to share the ongoing moves we are making to assist you with taking informed choices when you will be traveling or trekking with us.
Because of this crisis caused by COVID-19 which is outside anybody's ability to control, we've made it simpler for you to delay the trips in the event that you have made the reservations with us. You can postpone your trips for the later point of time at the free of cost. We encourage you to put the temporary hold on your travel plans with us and postpone the trips for the later date when situation is under control and has more assurance of safety and hassle free. This being said it would be rather wise to postpone and reschedule the trip that to cancel it.
It is prudent to note that financial pressure on us currently is immense and this hinders us from being able refund everyone at the same time. If you are claiming the refund then please under our position and give us some time for us to be able to produce the refund amount as agreed. We are committed to you and in all honesty, right now, more than anything surviving the loss of this hit is our priority. Having said that, you giving us sometime and having patience with us would be appreciated and respected on the light of the events that we are unable to refund everyone at this time.
I want to bring it to the light that you already know Cancellation as per our Company Policy would incur the charge of 20% of total trip cost. You may argue that we are charging you at the time of such devastating circumstances. But please understand as much you are affected by this pandemic, our company (all travel industries) and its employees that depends on tourism industries are affected too. With all flights cancelled along with treks, tours, accommodations, other add on trips and excursions, there are collective losses everyone has to bear. We have commitments to accommodations, guides, transportations and other several parties that are associated to make your travel smooth and hassle free and we have to respect their commitment to us to provide you quality service. We are definitely not at the profitable front.
On the off chance that you decide to postpone the excursion, you don't need to affirm new dates now and you can travel whenever in the following 3 years with no additional expense. This implies the installments you have made remain secure with us and you can re-book the tour sometime in the future whenever you feel safe and convenient to travel.
Because of the high volume of refund requests, we look for your understanding as it might take longer than expected to give you the refund because of severe money related approach of Nepal's administration. For the most part, the refund or transaction process outside the nation takes quite a while (normally 2-3 weeks which sometimes take 4 weeks too) as we have to set up invoices, refund forms and receive authorization from the Central Bank of Nepal. That is the reason, we urge you to post on the trip on credit and use the service in the future than to opt for cancellation
The credit can be utilized later as three years from the hour of deferment.
We're committed to giving you the plausible alternatives and "Experience the distinction" when going with us. In the case you are not satisfied with the service rendered during the trip with us, you shall be able to claim the compensation for the disappointment given the claims are valid.
We need you to take care, remain positive and study the patterns as this is pandemic. We don't know what the results will be, however we comprehend our administrations and consistently look forward to serve you. You are permitted to pick travel dates, and reschedule unreservedly according to your decision with our adaptable travel choices.
Then again, if refund is your lone need, we will begin the exchange procedure. It won't occur now considering the present circumstance as the banks are not fully functional. When the COVID-19 circumstance is steady and leveled out which may take some time, we will get back to you and start the proceedings your refund from the bank from our side.
To wrap things up, our contemplations are with our customers and colleagues to remain safe. We trust that you are hopeful, optimistic and positive even in these dubious circumstances
We are eager to welcome you to our beautiful country which we believe you are eager to visit.
All the best and Namaste.
Company Administration Management