Company Policy

To reserve your spot on any HSJ trip, a minimum down payment of 20% of the total trip cost is required at the time of booking.

The remaining balance must be settled 30 days prior to departure, or upon arrival in Kathmandu, whichever comes first.

If this payment schedule poses any difficulty, please contact us at [email protected]. We will do our best to accommodate your needs.

We offer three convenient payment methods:

The remaining balance is due one month prior to your arrival in Nepal.

We accept last-minute bookings only for Nepal excursions.

In the event of trip cancellation, the 20% deposit is non-refundable.

However, clients may reschedule their trip for a later date at no additional cost — we encourage this option whenever possible.

Written notification via email is required to process any cancellation or reschedule request.

For all other cancellations outside the above terms, the deposit amount can be used as credit for a future HSJ trip, subject to trip availability.

Our tour and trek packages are based on twin-sharing accommodation.

A single supplement charge will apply if a participant does not have another traveler to share a room or tent.

We strongly recommend comprehensive travel insurance to cover any costs that may arise from early departure due to medical or personal reasons.

If Himalayan Social Journey must cancel a trip due to unforeseen circumstances — including war, natural disasters, political conflict, or severe unfavorable weather — we will offer an alternative trip of comparable value.

The tour or trek guide representing Himalayan Social Journey holds full authority during the trip and must be respected at all times.

All clients must obtain comprehensive travel insurance covering medical emergencies, natural calamities, helicopter evacuation, personal accidents, and trip cancellation. This is mandatory.

Advance notice is required for any itinerary changes. In certain circumstances such as bad weather or local conditions, changes may need to be made during the trip.

Clients are responsible for providing all required documents, including visas and permits, in the correct order. HSJ is not responsible for delays or cancellations caused by missing or incomplete documents.

Flight delays and cancellations are common in Himalayan regions due to weather conditions, especially in areas such as Lukla, Jomsom, Dolpa, Simikot, and Jumla. In such cases, itineraries may be adjusted accordingly.